So I have heard a lot of bad stories about bad buyers on this platform and I would read them and think “Well crikey I hope that doesn’t happen to me” but after only 2 months of being here I am dealing with a pretty bad situation
So I received an order from a customer who purchase 8 logo animations from me for $15 but what I thought was odd is when I went to the order details the customer had given absolutely no information. He had just sent me two different files. one of this logo in black and white and another in green. I immediately asked the customer for more information as to what he wanted and I had no reply. 2 days passed and I had messaged a couple more times.
As the delivery time was close to finishing I began to create 8 animations that I thought looked great since I had no idea exactly what the customer wanted. I spent about 4 hours working on this and popped the final animations into a zip file and sent it to the customer.
I mentioned on the delivery that since I had no information from him there may be revisions needed and that would be fine, he could simply let me know what he wanted and I would revise.
Another couple days went by and then I had out of nowhere a dispute opened against me with the buyer asking to cancel the order
So he did not contact me
He did not ask for revisions
He did not give me basically any info to work on
he did not message me in any way
He simply asked me to cancel the order after I already delivered to him in a zip file (Which now I think might have been silly as they are not watermarked)
So what can I do? I feel like this customer is going to ruin my stats and reduce my chances of future business
Any help guys?