I just faced the worst experience ever. I am in fiverr from last 1 year and a level 2 seller with average rating 4.9* .
Now yesterday what happened is a buyer ordered in my gig in cheapest category $5 . Where I usually provide 2 concepts of logo in 48 hr. I deliver 2 concept within 24hr as I had less work yesterday. But the buyer says that he want 6 concepts instead of 2 for free. I agreed that as yesterday I had less work. So, I deliver him total 6 concepts…
Then the buyer saying that he want all the vector (.ai) files of the logos. I said in $5 we only provide a transparent file (.png) of one logo… But he said that if I don’t provide him the extra files then he will give me a bad rating and will rise ticket in customer support against me and will say that I don’t provide good service. I sent him cancellation request, but he denied that. He forced me to provide him all the files. I again send him cancellation request but he denied and saying that he will not accept the cancellation request.
So, I contact customer support and tell them the story and rise a ticket.
Then I saw that the buyer send a message to send him one file.. So, I sent him the file in attachment and again send him cancellation request. he decline and saying that he need the file as a delivery because he got the file. the extra work will be done by his team.
So, I trust him and send him one file in delivery. After 5 min, he accept the order but give me a 1 rating* with some bad comment. .
I also told that story in reply to my opened ticket in customer support…
Now I got a reply from fiverr customer support that , I am requesting for removing feedback, which is not possible, and here , in this story, the fault is mine, They take their buyer’s opinions and experiences very seriously.
I think the customer support name should be changed to “Buyer’s Support”…