I have a buyer who reached out and asked about my rates and if I could give them a discount. I’m usually fine with this if its like 100-200 words over my included amount (So my basic offers up to 1500 words, if their document is 1600, we can do the basic package) They told me the length and it was squarely in the next tier, not even close to the first tier. So I explained, no this would be that rate, this is what I offer.
So they intentionally placed the offer in the basic package and put rush delivery so that they’re paying what they want to.
I’m very frustrated. I’m taking a beat before responding out of anger. Can I contact customer service about this? I am not doing more than double the work in one day. My rates are set based on my ability to complete the project well, not to do some rush job that’s gonna get me a bad review.