did someone had a similar situation?
I am providing content writing in Thai as well as translation from English to Thai. Someone requested a custom offer, coming from my gig
Title: “I will write Thai SEO content”.
The first sentence in this gig is: " I will write you SEO optimized content in Thai"
The package he bought says: “1100 WORDS THAI SEO CONTENT”
The custom offer says: “I will write Thai article around 1,100 words.”
I made it clear in all possible places, that my text will be in Thai, however after delivering the work, the buyer is requesting a translation to English. He said it was never discussed that the text will be in Thai.
Now he keeps pushing it into revision and requested to cancel the order.
I contacted the fiverr support and told them everything about it, attached screenshots and so on. The fiverr support offered me to cancel the order but who is compensating me for the work I put in?
To summarize this: I can come as a buyer, order a gig for something after the work is delivered I just say I expected something completely different, and Fiverr will be on the side of the buyer? I don’t see any seller protection here at all and my case seems to be pretty clear?