Buyer failed to fill in requirements, order almost at deadline - what to do?


#1

Hi!
I am quite new here and I have my first issue on Fiverr. One of my buyers did not fill in the buyer requirements when they ordered my gig. The clock started ticking and now I am 7 hours away from delivering and I have nothing. I have nudged the customer 3 times to send me the details, and no answer. Shall I cancel the order? Will that affect my stats? Or what is the best solution in a case like this?
Many thanks for your replies.


#2

Usually on my gigs they do not start the clock ticking unless the buyer gives the order requirements.
You will need to request a mutual cancellation by going to the Resolution Center which is a tab on the top of the order page.


#3

Also happens to me my first experienced is I cancelled it to the Resolution Center. And i get CANCELLATIONS of 25% and now i got another buyer and did not complete my requirements. I am worried about the 25% cancellation is that going to affect my ranking? or trust let me know please.