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Buyer feedback topic

Hello, Everyone
A bad thing has happened to me that I did 28 jobs with 5-star reviews. Recently a buyer order me before asking anything. His instruction was not clear.i asking many times for clear information but he did not respond clearly and finally, he gave a 2.7 ratings for my work. Now my rating is 4.9 in my profile. Now is it possible to go back 5-star review again?
thanks for your time

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