I worked with a buyer on two orders.
After I worked on some different designs and gave her all the files she said ‘These are great! Thank you, it was a pleasure working with you!’ as the orders got automatically marked as complete.
I insisted that we can still work on the designs if she’d like to.
Now, after 8 days of her orders getting marked as complete, I got a ToS warning and both the orders were cancelled by customer support which also took away my level one seller badge.
I’ve been a seller on Fiverr for about a year now. This is the second time I received a ToS warning.
Even in the first time it happened, the buyer said it was his mistake and ordered one more of my gig giving me a 5-star rating as well.
I submitted a request to custom support then as well but I got no response. The ToS warning which I did not deserve was still there, hurting my gig statistics.
And now it has happened again, I even got a warning that my account might get terminated.
I work really hard here and I’ve never violated any of Fiverr ToS policies. I don’t know what I will do if any other customer do this just to get a refund after getting the work done, just to get it for free. It took away an entire year of my hard work. Can someone please help me with this?