I just got a low 3.5 rating (and I consider it low, taking into consideration I have a solid 5-star rating on Fiverr), just because a buyer, who even asked for corrections which I promptly delivered when asked for, didn’t “like my voice”, even though he could listen to my demo and plenty of project samples before ordering my VO gig.
I just opened a ticket to remove that rating. I consider it unfair, because I didn’t offer a bad service, he just didn’t “like my voice” in the end, which is something the buyer should have considered BEFORE ordering.
Another thing is this new “rate the buyer before knowing your rating” thing. You eventually end up giving a great rating to a buyer that gives you a bad rating for a promptly delivered gig, and then what? It just looks dumb.