Fiverr Forum

Buyer gave me 3 star and claims that his assistant clicked it wrongly


#1

I did the work for a buyer where really liked my work. He tried to compare the work I did with the previous person he had assigned and said that mine was professional. The problem comes when marking the order complete where he dragged his feet and finally gave a 3 star rate. I asked him where i went wrong but he said that his assistant marked it wrongly.


#2

It can happen, just politely ask him to modify the review if it is ok. Never happened to me though, so I do not have the experience on how to do it. But I bet someone here will advise you how to proceed.


#3

Select that order … Click on " Visit resolution Center" . .Click on modify feedback

Now your buyer can change his current feedback…But do not try it every time they provide you a low rating ! Best of luck


#4

Thanks a Lot @designetoimur


#5

Thank you @juanwriter


#6

Okay. Thanks a lot. Will do that


#7

I did that once when the buyer said she marked the wrong star.

While doing that i was warned that the search placements of that gig might take a hit


#8

This happened before, the Buyer stated he had chunky fingers, so it was a mishap. The resolution center worked out well.