It’s hard to understand, but totally true. I had one a while back that loved the work and told me he had zero issues with me or my communication, but he was leaving a poor review because he didn’t like the Fiverr app. He said the Fiverr app made him not able to communicate easily so he would not buy again. He rated me low on communication and “would recommend or buy again.” After talking more with him, I honestly don’t think he even thought he would get free work. He was angry at Fiverr and took it out on me. I can’t control everything, unfortunately, so I try to work super hard on the things I can control. I work hard on my own customer service to buyers, quality work, responding within a half day all the time and stuff like that. So far that has kept my orders up even at level 2. Reviews and cancellations are rough because you can’t always control them.
I did contact Support just in case, though I didn’t really expect them to help based on what I know from the forum. I did get a bit of sympathy from them which surprised me. They said that the buyer was allowed to rate his whole experience, though, so I was stuck. It never hurts to contact Support and be super nice and ask for assistance.
Just don’t expect anything and you’ll be shocked if you even get some sympathy. Granted, they are busy and they deal with a lot of users on both sides that are angry about all kinds of things, many of those users are not truthful with the Support people, and some of the reps are tough.
Sellers can block in the same way. If you click the “report” button on the person’s message via inbox, it will give you an option to block them. Sometimes it glitches out if you only do it once and that glitch also happens to buyers. If they do contact you again, the second block usually works fine. Buyers don’t have anything special when it comes to mesage blocking.