Fiverr Forum

Buyer get design and after leave negative feedbak


#1

Buyer get design and after that leave negative feedback.

i deliver design after told "Yes awesome! I love it!

It’s actually a brand design, I like it anyway!

I approve, please send the PSD files."

After Deliver PSD file he leave negative feedback.

I don’t know what i do now…!

Please help me to reslove this problem…!


#2

Did he do a thumbs down or wrote a bad feedback?



If thumbs down, it may be a mistake and maybe contact the buyer and let him know.



If feedback, I would message the buyer asking him why after he wrote such nice comments in the order and then a negative review. Mistake with another seller?



And if you don’t hear from him for a few days, contact support and ask to remove the comment showing them proof of your work/conversation with buyer.



Hope that helps,


#3

Reply to @bbetrio3:

Thank you for your helpful answer…!


#4

Reply to @biggiger: no problem. Good luck!


#5

today my buyer, take the full work. after then he/she submit dispute on paypal, how funny!!