Buyer placed and order, and i complete that job in 1 week, than buyer requested additional work and we agreed on extra $10. and he said i will left you $10 after job completion.when i delivered that work with a clean explanation video. Now buyer said its not working on my system, i have also delivered 2 extra video that clearly shows file is working perfectly. when i contacted to CS to please review my order and complete conversation.
CS Reply no.1
Thank you for contacting us.
I’m sorry to hear that you’ve had difficulties with your buyer. I reviewed the order, and I see that you’ve delivered work and modifications per the buyer’s request.
However, we cannot force your buyer to accept the order if they have issues with it, so you will need to persuade the buyer to accept your work, or negotiate for an agreement with your buyer.
May I recommend that you draw up a list for the buyer, showing that your work has been fully completed in accordance to their initial work requirements, and let us know how the buyer responds?
We’re here if you have any further questions or concerns.
CS Reply no 2:
I am sorry to hear you have difficulties with this order. After further review of your order, I can see that the communication with the buyer is still ongoing. I would like to advise you to try and find the solution for your issue with them.
It is up to you as a seller to further negotiate with the buyer and work things out together with them until they would hopefully have no more issues and accept your delivery in this order.
Even though the buyer is not currently cooperative, please resume communication with them, so that it may become possible to successfully conclude this order.
Please rest assured that we take our seller’s revenue very seriously, and we require buyers to provide us with a satisfactory explanation and proof before canceling an order. When you don’t get paid, neither does Fiverr; we want every Gig order to be successful. However, we also cannot force a buyer to accept an order with which they are not satisfied.
Please keep me posted on how things proceed.
When i contacted again to CS they just solved the Status and did nothing at all…
Buyer is still sending disputes …
I am fed-up of this thing , what should i do?