Buyer has cancelled, what can i do?

[mememakermagic]

A buyer has cancelled payment after receiving the gigs!

Got exactly what they asked for.

I make memes.

He supplied the pictures, the quotes, the exact font to use & what size & colour.

Said he was cancelling because they were unusable…

Then puts one on his web site!!!

WTF!

Is there anything i can do?

[eddiethornton]

@mememakermagic If you fulfilled all of the sellers requirements and still were not paid, you can submit a complaint here: http://support.fiverr.com/hc/en-us/requests/new

[mememakermagic]

Reply to @eddiethornton: I’ve done that, but there’s only 42 minutes until its cancelled & i’ve had no responce from my ticket!

[thecreativeguys]

How in heavens did he cancel it??



It’s impossible for him to cancel it if you already delivered the order. What’s up? Explain!

[mememakermagic]

Reply to @thecreativeguys: I sent him some of the work, he ordered 2 gigs, which is 8 memes, i went the extra mile & did 12 for him.

I sent 7 then he complained, so i did the alterations he wanted, & sent another 5 too.

He then submitted a cancellation, which i declined.

[mememakermagic]

Reply to @thecreativeguys: I sent him some of the work, he ordered 2 gigs, which is 8 memes, i went the extra mile & did 12 for him.

I sent 7 then he complained, so i did the alterations he wanted, & sent another 5 too.

He then submitted a cancellation, which i declined.

[eddiethornton]

@mememakermagic Please, only post your question 1. Do not paste the same question across the forum. Thank you.

[mememakermagic]

Reply to @eddiethornton:

Yes, i’m really sorry about that, i panicked a bit & posted in wrong sections, & didn’t know how to undo/delete them.

It wont happen again.

[sincere18]

Reply to @mememakermagic: Why did you only send 7 if he bought 2 gigs which means 8 memes?

[mememakermagic]

Reply to @sincere18: I sent them in parts, because A) i wanted some feed back, & b) it was 2 am in the morning & i needed some sleep.

[david388]

Sounds like you never “delivered” the order but instead uploaded it as an order update. In the future, always send complete material by clicking “delivery” to do it - this way they won’t be able to cancel without you initiating it.

[mememakermagic]

Reply to @david388: Yes, they got the order, “Deliver Work” was selected.

They cant claim work to be unusable if they never go it!

Plus he put oe of them on his web site!

[sincere18]

Reply to @mememakermagic: Ok, that is fine, but then do not send it as a gig “delivery”, just send it in a message as a proof before finalizing it and sending all the final files.

[marketman]

If he uses your work on his website, or any website, serve him a copyright violation - send a copy to his web host as well.

[fastcopywriter]

He’s a crook, the same happened to me with a facebook ad I created. First he demanded a revision, which I did. Then he said he wasn’t happy. He did not say why he wasn’t happy and wanted a refund. Frankly, I think that dirty crook just wanted free work. So I told him that if he wants a cancellation, he should click resolution center. I’m tired of feeling up forms for evil buyers that don’t respect our work.



It was a $5 order by the way.

[mememakermagic]

Reply to @sincere18: When i sent them, i did also message the buyer, saying i’ll finish the order tomorrow, i sent an additional 5 the very next morning.
Also, this was never an issue for the buyer.
The issue was that he refused to pay because they were ‘unusable’.
Next day he had one of them on his facebook page!!
Not sure what his definition of ‘unusable’ is, but it’s very different from mine!

[thecreativeguys]

Reply to @mememakermagic: Okay, so it’s not cancelled since you declined. All you have to do is contact support. It’s not like the order is cancelled and you lost your money at this point of time. See what Fiverr CS can do for you.

Best of luck.

[faisalshah42]

same happened with me, i have created everything he wanted then he asked for more changes i did these, then he asked more i said i will not do more changes in 5$ so i cancelled the order coz i dont need negative feedback, but my bad luck i have delivered him project and he is using that 😕 f***k

[jenku99]

This just happened to me too! I delivered the work exactly as the buyer specified then I get nothing until the day of the order being marked complete by Fiverr, and I get a ‘request for modification’ not to modify the order, but rather to initiate a cancellation because the ad was ‘unusable’ and he’d already given it to another designer. No explanation of what ‘unusable’ meant, no change to correct the issue, nothing. He just wanted free work.

[misscrystal]

Just refuse to cancel the order.

[abidagfx]

Just take a screen shot of his facebook post where he is using your artwork and send it to support.



i hope you will get your right.