A buyer recently reached out and told me that he would like to communicate on ■■■■■ before placing an order so he can share more information regarding the project. He asked me for my ■■■■■ ID to which I replied that it’s against Fiverr’s TOS to share any sort of contact information or to communicate outside of Fiverr. The project was quite straightforward and there was no need to go on another platform to discuss it, but the buyer kept insisting so I told him that I will ask CS for their permission.
After a day, without any reply from CS, I told the client that they are taking time to respond. The client sent me a screenshot of an order that he already placed with another seller, and told me that he only wanted to communicate on ■■■■■ for team discussion, and always keeps the transactions on Fiverr.
Now my question is, who is wrong here? The seller who took that order, the buyer who placed it, or me because I didn’t agree to go outside of fiverr to discuss the requirements? Just want to know what I should do in case something like this happens again. Thank you.