Hello fiverr so yesterday I recieved an order from a buyer and he told me to draw cutie characters after some photo references . He requested around 10 REVISIONS and after hours and hours of work he was SATISFIED with the FINAL DELIVERY but he sent me a message :
Buyer :I will send them to my client to review, get back to you ASAP.
This means he involved a third party client in our business on fiverr and he asked me to wait for his client decision so he is kind of a middle man ( HE DID THIS AFTER 10 REVISIONS ! )
I politely explained to him that I am in NO BUSINESS RELATIONSHIP with any third parts and that our order is a deal strictly between me and him and I politely asked him to accept the final delivery ! Also I told him its not my concern what he does with my work after the order is concluded .
When e saw this message he instantly opened a DISPUTE saying : Quality is not acceptable !
I DECLINED IT and contacted custommer support becasue I feel here are 2 VIOLATIONS of TOS
FIRST VIOLATION : From Fiverr’s Terms of Service: “Orders are not eligible to be cancelled based on the quality of service/materials delivered by the Seller if the service was rendered as described in the Gig page. Buyers may rate their experience with the Seller on the order page, including the overall level of service quality received.”
So long story short even if the quality was not on point after spending 2 days working hard for him the order is not eligible for a canceletion . But the thing is that its NOT THE CASE ! The quality of my work and the things that he requeted its IDENTICAL I mean he asked for cartoony style characters. And ive completed 20 + way more complicated orders here doing literally ARTWORKS !
SECOND VIOLATION : Involving some random so called client that ive never meet or talked to about the project ! I think this is also a violation of the TOS
Can anyone help me with this what do you think ? I never faced such an issue
Thank you for your time