Buyer is asking for files without watermark


#1

Hey
Please help me out. I have delivered my order on time after giving so many revisions to my client. Once he asked for modification with the msg " It looks awesome. Will see you after getting back to my computer". He was satisfied with the delivery but not marking it as complete. He then got offline. Before 1 hour of the due time, I delivered the order again. And now after 6 hours of the due date he is again asking for modification with the msg “Send me files without watermark”. I am a newbie, I have not placed any watermark. It is by default.
Please tell me what to do.


#2

Just reply to the client “watermark is a fiverr protection and added automatically when uploading files. It will also disappear automatically after you mark our order as a complete” and all nice things after that like “please contact me if that wouldn’t work” etc


#3

Thank you so much.
Let me contact him now. I hope things will get better.
Thnx again


#4

@mariashtelle1 is correct.
You can refer this link to your buyer.


#5

This is really helpful. Thank you so much! =)