I canceled a $115 order today. Mutual cancellation initiated by a buyer (the worst kind, I assume). I was hoping CS would cancel it for me sooner but it’s Sunday, everyone has places to be, apparently.
I couldn’t figure out if the buyer and I just communicated in such different ways that we couldn’t understand each other at all or if there was a malicious plan to get some work for free. But the buyer said “lol” often which I consider a dead giveaway for the latter.
In any case, my grandpa died last night, I had 2 glasses of wine and decided that I couldn’t be bothered with it anymore.
If you cancel, the situation will be over, you’ll lose money and time. If you choose to redo the work (for free or for extra $) it’ll keep going and there is no guarantee that the buyer will be satisfied with your delivery number 2, 3, 4… So you’re potentially looking at losing a lot more money and time.
It’s not a good situation to be in but you have to choose the lesser evil here.