Buyer is blackmailing me with a bad review to get a refund

[kholland65]

I had a buyer recently place an order which I completed satisfactorily and in a timely fashion. After delivering the order, the buyer realized they had made a mistake and needed to record their song again. As a result they wanted a refund. I informed them they were not entitled to a refund because this issue has nothing to do with me as a seller. I was. happy to perform the work free of charge again once they fixed the issue, but this wasn’t good enough. They wanted a full refund.

They are blaming me for taking the order for an issue I didn’t even notice until after the work was complete that should have and would have been much easier to catch much earlier on in the production process before I was hired.

The buyer is not threatening a bad review if I don’t accept the cancellation. I have reached out to support to see what they say, but I’m curious if anyone else has had a similar situation with a buyer trying to blackmail you with a bad review into getting a refund and if so, how was it dealt with by either you or support?

[english_voice]

You have done the right thing by reaching out to customer support.

Just keep refusing the buyer’s cancellation request and let CS rule on who is in the right.

[asadlodhi989]

You are on right side

[rahuljain1991]

what i think is CS can only help you with money, but i dont think they will remove someones feedback. but i wish the feedbacks should not be counted in such conditions.