My GIG clearly states that additional orders are not included, unless is my mistake. After an order be completed the buyer asked me a small revision that I did (twice), in order to provide a good service, since it was a very small thing to change. After the order be completed for more than 10 days he is demanding an additional revision, asking me to re-do a big part of the job again. I explained in a polite way how orders work and the timeframe that buyers have to ask a revision of the order, and I also explained the terms and conditions of my GIG again, in case buyer missed it, and I offered myself to do a revision for an additional amount. He refused and reacted harassing me and threatning me, sending more than 10 messages at each time demanding a free revision.
I reported the situation to CS with screenshots and CS advised me, besides this situation, to not end the communication with the buyer and answer to his messages because, otherwise, that could end in an order cancelation. I didn’t know that Fiverr could cancel an order after the order is complete, just because a freelance stop communication because he/she is being harassed.
I tried to find additional information at Fiverr help section but I couldn’t find anything specific regarding this situation. Can you please help me to understand if Fiverr has especific guidelines about how we should deal with this kind of situations? Thank you.