I worked with a specific buyer in some orders. He always tried to push me to get the deliveries quickly. My delivery time is 3 days but I always do my best to deliver the job done before that. Every order was delivered to him before 48 hours and in some cases in less than 24 hours without asking for an extra fee.
Now he contacted me asking me to deliver another small job quickly, free of charge, using the excuse that he needs a sample. I politely refused. Then he placed the appropriate order and asked me again for a quick delivery.
I explained my delivery time and explained that I don’t work only on Fiverr and that unfortunately I could not give him a quick delivery this time but I would do my best as I always do and the order would be delivered in 3 days, as stated in my Gig.
I gave him the possibility to cancel the order if he could not wait. He decided to proceed. But then, just a few hours after he started to ask me about the order ignoring what we spoke before. It was missing more than one day to the delivery and he was pushing me again and didn’t respected my delivery time. I politely explained all again and I asked him to cancel the order as I’m not able to work with someone who doesn’t respect my work.
But he doesn’t accept a “no” and refuses a mutual cancellation and now is harassing me. He already placed another order to force me to work with him and sent me messages asking why I hate him so much and I never said anything like that. I wrote to the customer support asking for help and I’m still waithing for an answer.
Did something similar happened with you? What have you done to solve the situation?