Recently I got a direct order from customer and after I couldn’t reach him yet. Now the order is marked as delayed. I sent him a mutual cancellation request and I am waiting for his response. But I feel like he will not respond. So if I keep the mutual cancellation request further it will automatically cancel but I want to know whether such cancellation without buyer’s consent will badly effect to my rating or not? So in that case, is it better to contact Fiverr support for a resolution?
Please share if you have such experiences to pass through this.