sohag12 Posted October 6, 2018 Share Posted October 6, 2018 2 days delivery time have passes, Buyer didn’t send me the correct user name and password. I knock him in several time but he didn’t respond. Fiverr counting my late delivery. What can I do now? Link to comment Share on other sites More sharing options...
dev_sal Posted October 6, 2018 Share Posted October 6, 2018 Always ask them to CONTACT you before placing order. So you can arrange your time and be more flexible with the pricing.Be careful . Ask them to send the file first or check everything before making an offer.don’t make mistake again so, read it! Link to comment Share on other sites More sharing options...
mclabzsolutions Posted October 6, 2018 Share Posted October 6, 2018 Always ask them to CONTACT you before placing order. So you can arrange your time and be more flexible with the pricing.Be careful . Ask them to send the file first or check everything before making an offer.don’t make mistake again so, read it!Sometimes buyers purchasing without contacting the seller so that won’t work Link to comment Share on other sites More sharing options...
sohag12 Posted October 6, 2018 Author Share Posted October 6, 2018 Always ask them to CONTACT you before placing order. So you can arrange your time and be more flexible with the pricing.Be careful . Ask them to send the file first or check everything before making an offer.don’t make mistake again so, read it!thank you very much. You are great. @dev_sal Link to comment Share on other sites More sharing options...
sohag12 Posted October 6, 2018 Author Share Posted October 6, 2018 Sometimes buyers purchasing without contacting the seller so that won’t workThanks @mclabzsolutions Link to comment Share on other sites More sharing options...
maitasun Posted October 6, 2018 Share Posted October 6, 2018 2 days delivery time have passes, Buyer didn’t send me the correct user name and password. I knock him in several time but he didn’t respond. Fiverr counting my late delivery. What can I do now?2 days delivery time have passes, Buyer didn’t send me the correct user name and password.You have 2 options:1.- Request your buyer extension on delivery time through the Resolution Center. You’ll find info on the link below, please read.https://sellers.fiverr.com/en/article/using-the-resolution-center2.- Request your buyer cancellation.PS: Not doing so and letting the days consume, will take you into the order being marked as late delivery and could cause an automatic 1* bad review. Link to comment Share on other sites More sharing options...
sohag12 Posted October 6, 2018 Author Share Posted October 6, 2018 2 days delivery time have passes, Buyer didn’t send me the correct user name and password.You have 2 options:1.- Request your buyer extension on delivery time through the Resolution Center. You’ll find info on the link below, please read.https://sellers.fiverr.com/en/article/using-the-resolution-center2.- Request your buyer cancellation.PS: Not doing so and letting the days consume, will take you into the order being marked as late delivery and could cause an automatic 1* bad review.I send him a request for extended 1 day. But still he didn’t reply. Link to comment Share on other sites More sharing options...
maitasun Posted October 6, 2018 Share Posted October 6, 2018 I send him a request for extended 1 day. But still he didn’t reply.I guess you’ll have to wait for your buyer’s response. Give it a few days and if your buyer keeps not responding you, ask for cancellation - maybe that would make your buyer react.PS: I see you only have 15 reviews, so the best for you would be to cancel - this won’t affect you as you have no level. Right now, you can’t risk a bad review as the ones you already have are not enough to compensate the possible negative one. Link to comment Share on other sites More sharing options...
samuelaaron0110 Posted October 6, 2018 Share Posted October 6, 2018 It’s all about learning. It happened to me some time ago, what I did was to go to the resolution center before the deadline (the time stops running) and cancel the order, I clicked on “the customer does not respond” and then check the box to cancel the order mutually, so you do not have any bad rating or late delivery problems. Then the customer showed up and accepted the cancellation, I made that decision thanks to the help of the forum, otherwise I would have been left with an unfair 1 star rating because of the “late delivery”. Fiverr should make buyers understand that it is crucial and very important for us that they respond quickly and stay online for as long as possible during the order, because if we are not the ones who paid the consequences that caused our customers. Link to comment Share on other sites More sharing options...
sohag12 Posted October 6, 2018 Author Share Posted October 6, 2018 I guess you’ll have to wait for your buyer’s response. Give it a few days and if your buyer keeps not responding you, ask for cancellation - maybe that would make your buyer react.PS: I see you only have 15 reviews, so the best for you would be to cancel - this won’t affect you as you have no level. Right now, you can’t risk a bad review as the ones you already have are not enough to compensate the possible negative one.Thanks @maitasun for your valuable suggestion. Link to comment Share on other sites More sharing options...
sohag12 Posted October 6, 2018 Author Share Posted October 6, 2018 It’s all about learning. It happened to me some time ago, what I did was to go to the resolution center before the deadline (the time stops running) and cancel the order, I clicked on “the customer does not respond” and then check the box to cancel the order mutually, so you do not have any bad rating or late delivery problems. Then the customer showed up and accepted the cancellation, I made that decision thanks to the help of the forum, otherwise I would have been left with an unfair 1 star rating because of the “late delivery”. Fiverr should make buyers understand that it is crucial and very important for us that they respond quickly and stay online for as long as possible during the order, because if we are not the ones who paid the consequences that caused our customers.Thank you @samuelaaron0110 Link to comment Share on other sites More sharing options...
maitasun Posted October 6, 2018 Share Posted October 6, 2018 Thanks @maitasun for your valuable suggestion.You’re most welcome @sohag12. We’re all here to help each other 😉In my country we say: One hand cleans the other and both, clean the face 🙂 Link to comment Share on other sites More sharing options...
sohag12 Posted October 6, 2018 Author Share Posted October 6, 2018 You’re most welcome @sohag12. We’re all here to help each other 😉In my country we say: One hand cleans the other and both, clean the face 🙂Well said @maitasun You are really good. Link to comment Share on other sites More sharing options...
jocelinsanchez Posted October 6, 2018 Share Posted October 6, 2018 If the work has not been done and the buyer isn’t responding, then it’s best to cancel the gig. I get customers that provide me the info and then goes AFK.Once the job is done. I deliver and I message them for a few days saying I’m still waiting for your feedback. Sometimes the customers get sick or just forget about us.If the job is done, deliver and still message the buyer telling them that you’re still waiting.if the job hasn’t started, then cancel the gig. Link to comment Share on other sites More sharing options...
sohag12 Posted October 6, 2018 Author Share Posted October 6, 2018 If the work has not been done and the buyer isn’t responding, then it’s best to cancel the gig. I get customers that provide me the info and then goes AFK.Once the job is done. I deliver and I message them for a few days saying I’m still waiting for your feedback. Sometimes the customers get sick or just forget about us.If the job is done, deliver and still message the buyer telling them that you’re still waiting.if the job hasn’t started, then cancel the gig.Sorry @jocelinsanchez. I cann’t understand. I think you mean order. right? Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.