I’m looking for suggestions from experienced sellers regarding my case “buyer not responding”
The buyer filled the “order requirements”, where he said he has given the information in a “word document” but in reality, he has never given anything. Maybe by mistake!
After some time I responded and informed him that he didn’t attach any “word document” and to send it again, but he never replied.
My initial order delivery time is 2 days.
In these 2 days, I sent 2x time extension requests but no reply.
Also, sent several follow-up messages in the last 4 days (2 days actual delivery time + 2 days late) but he never replied. Though, he comes online…
Now, what shall I do?
Why Fiverr doesn’t give an option for the sellers where they can stop the timer when a buyer doesn’t respond… Why seller’s stats be harmed when the fault is on the buyer’s end?
Sorry if I said anything wrong. I’m a little bit frustrated, worried because I recently got promoted to level one and I don’t want to get demoted.