I’m a new seller and have never been in this situation before. I can’t complete the order because the buyer is being partially unresponsive. Like they’re replying every other day without helping to move forward the order. They seem to be a native Chinese speaker, so the language barrier might be the problem here. I’ve started translating my messages into Chinese using Google translate, but time is running out and I really don’t want this order to tank my account.
Given this, should I contact support to cancel the order? Can I message customer support to extend the order without the buyer’s input? What should I do here?