I’m currently having a bad experience with a buyer although I also made some mistakes in this interaction. I was out of office for 3 days for a personal reason, I set my account to Vacation mode, but the existing orders stayed. I asked for 24 hours from the buyer(he accepted), then even after that I had to deliver his order late.
I send him a Onedrive link with all the files which were about 500mb, while they were still uploading. By the time he saw the message only 6 out of 20 files were uploaded.
He Requested for a revision with very rude comments:
Buyer - The first video why do you write my Company name?? Why don’t you use my logo?
Me - 5 files have been uploaded for now. Sorry, Its my upload speed.
Buyer - just saw the first 5 story and i can already tell you, that i’m not satisfied with there “just one picture with my slogan” storys. that’s nothing, man.
Me - OK, then do you want to cancel?
Buyer - of course not. I really need the storys and the gig says 4 revisions.
Every story you show in your gig advertising is better than that one you made for me.
Then i didn’t reply for some time. I showed the buyer a screenshot of the videos I have made.
I do not want a negative rating, So I requested for a cancellation with the following message(He says that my work is “Nothing”):
I don’t know why you are being disrespectful. From where I come from, if we talk to someone the way you do we will not be able to do business with them again. I will be canceling the order, you can use the money to pay someone else to do the work for you.
I’m not respectful? If one of us isn’t respectful here, it’s you. You didn’t answer my questions once during the whole 4 days, you delivered a day late even though we had a deal and I said I needed the stories. To date, I haven’t seen all 15 stories. Yesterday I told you again that I need the stories and asked two times how to proceed now. You didn’t answer again. So who is disrespectful here? In addition, your gig is called absolutely “amazing instagram storys”. And you delivered just ONE picture with a beat and the text dominate. This ist not amazing. This is not creative. And again: i need as soon as possible 20 amazing instagram storys. clean with a creative design. like nike, balr and so on. if you have any questions, just let me know.
I have made few mistakes here, but now I just want to cancel the order and get this over with.
How wrong am I here?
EDIT: I sent the buyer the files; I offer money back guarantee and the buyer is not 100% satisfied and I know he wont be. And the buyer isn’t accepting cancelation