Thats exactly why the solution of turning it on and off doesn’t sit right with me. How do I professionally explain and ask my client to accept quickly so I can go back to OOO. The earlier system was really good. What is the point of ‘allow new buyers to contact me’ option if we cant send custom offers.
I did get back a reply from CS and it didnt help at all.
“Bear in mind that while being out of the office, we would not recommend sending offers.
However, since you’ve brought this to our attention, it has already been forwarded to our Product Developers.
Hopefully, this could be implemented someday.”
What does the last line even mean? Custom offers while OOO was implemented and functioning till recently, but they changed it.