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Buyer is waiting for an update from you

Hello. After the successful completion and delivery of the order, this inscription is not removed that the buyer is waiting for my update. But the order has already been handed over and you can only contact in personal messages, where I wrote to him. After that, the inscription did not disappear, but the days continue to be credited. Does anyone know a way to remove this inscription? Does this affect my sales and impressions? Thanks in advance for your reply.