Buyer isn't responding but the clock has started


#1

My apologies if this has been answered before. It’s a first for me. The buyer responded to the instructions only to say they’ll send the script later. That of course has started the clock. After 3 reminders I still don;t have what I need. Any suggestions and will fiverr cancel the order without it affecting my cancellation ratio?


#2

Ha those are the worst buyers. Whenever someone says they will send the script later, expect it very close to the deadline. You can request a mutual cancellation that will probably be ignored by the buyer automatically, although I prefer to deliver a message when the deadline arrives telling them I will provide the service when the script arrives. Technically, that is against TOS, but I have never experienced problems in that circumstance.


#3

Yeah and what’s worse is that now I’m going to have to cancel the order and it will go against my cancellation ratio.