I am having issues with an order placed by a customer almost a month ago. I expected the task to be simple and, for the most part, it was. However, when it came to the buyer’s final request he had for me, I was unable to complete the task because he hired someone else to work on the game, which completely broke the game. I requested a 28-day extension so that my customer can contact that person and get him to fix it, but he didn’t reply to him.
After some time, I told the customer that this order is becoming an issue and that we have to do something about it. I suggested that perhaps he could accept the order and that I would complete any future order at or under $10 free of charge. I made it very clear that he did not have to do this and that we could figure out something else. He had been on a few moments earlier, but since the time I sent that message, he hasn’t responded or went online. He was last seen over a week ago.
I am not sure what I should do in this situation. I completed the vast majority of the work, which is worth about $25 out of the $35 order total. I definitely want to be payed this money but I’m not sure if there’s any way to get it. The buyer isn’t responding to my attempts at a resolution and I can’t send a delivery to him since I didn’t complete all of the work. To clarify, he gave me game editing permissions which allowed me to collaboratively develop with him, so he has received the $25’s worth of work. If you have any suggestions for how I could handle this, it would be much appreciated.