I have a repeat client who left me 5 stars. But as it happens often it only shows as 4.3
She tried to change it to 5 stars but couldn’t.
I told customer support and gave them screenshots of our conversation and here it the response I got:
Sheana | Team Lead (Fiverr Customer Support)
Nov 30, 11:42 PM IST
Thank you for contacting us about this. Unfortunately, we cannot remove the feedback on this order for you. When a buyer leaves feedback, they are not just rating your delivery, they are rating their experience with you as a seller. We take our buyer’s opinions and experiences very seriously.
If you would like to formally request that the buyer modify their feedback on this order, you can use the Resolve Now button at the top of your order page to send the buyer a feedback
To do this, please click on the “Resolve Now” button at the top of your order page.
Select the following issue: "I have an issue with the feedback I received from the buyer"
Then select the following solution: "Ask the buyer to modify their feedback"
On the following page, type a message to your buyer, and click “Submit”
Please note that your option to request a feedback modification is limited to once per order.
Did I not make my problem clear to them?