So, after delivering an order today, the buyer marked it as complete and then he wrote a review saying “Great Seller!”. But when I opened the notification I saw a 1,7 star rating! I messaged the buyer and he admited he wanted to leave 5 stars but by mistake he didn’t add any stars on “communication with the seller” and “would reccomenf” sections and he asked me to send him a request to modify his review, which I did. But even after that and while he accepted my request, he still didn’t change the rating. Again, he admited that he made a mistake and couldn’t figure out how to change the stars. He asked me to send a modification request again but obviously it is not allowed to send this type of request twice for the same order. So, next thing to try was to contact customer support and explain the situation. After doing that I received the following mail:
"To create a fair and respectable marketplace, we ask that you do not try to manipulate or find workarounds to ‘trick’ our system. This is considered as improper behavior and a violation of our Terms of Service.
This is your first reminder. Another violation of Fiverr’s TOS will result in a demotion of your current level.
If you have any questions or concerns, please don’t hesitate to reach out at https://support.fiverr.com
The Fiverr team"
Seriously, do you think I violated any rule? I explained to them that the buyer made a mistake and he contacted CS himself. This is really frustating. I think fiverr should look more carefully into these type of issues and not just send automated messaged without first investigating the case in details…