Fiverr Community Forum

Buyer left Positive Feedback comment but forgot to give rating

Hello,
So I worked with a buyer. He was extremely praised with the order. Left a very nice, praising and satisfied comment in the feedback but he forgot to click on the stars in order to give me 5 stars. Now, I have got a very positive feedback comment with 1 star rating.
What to do now? Shall I contact customer support?

No don’t contact customer support. They’re very strict about that and this could hurt your standing on Fiverr. Just leave it. These things happen. Focus on being a good seller and you’ll get more reviews.

How do you know the buyer “forgot” to do this? Are you assuming this or did they tell you?

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Reviews are permanent. Fiverr has a policy of not changing reviews, and is not likely to agree to manipulate a review in any way.

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