Fiverr Community Forum

Buyer left Positive Feedback comment but forgot to give rating

So I worked with a buyer. He was extremely praised with the order. Left a very nice, praising and satisfied comment in the feedback but he forgot to click on the stars in order to give me 5 stars. Now, I have got a very positive feedback comment with 1 star rating.
What to do now? Shall I contact customer support?

No don’t contact customer support. They’re very strict about that and this could hurt your standing on Fiverr. Just leave it. These things happen. Focus on being a good seller and you’ll get more reviews.

How do you know the buyer “forgot” to do this? Are you assuming this or did they tell you?


Reviews are permanent. Fiverr has a policy of not changing reviews, and is not likely to agree to manipulate a review in any way.

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