I need advice from you. I had an order this week, I delivered it without problem. But the buyer seems to have lost access to his account. He contacted me from another account demanding the proof of the work delivered (which I sent to his first account of course). I told him to reset password or contact Fiverr CS team, but it seem he hasn´t done that.
What should I do then? Should I send to this new account the proof of the work delivered? (even if I’m not sure it’s the same person?)