I am having a difficult time with a buyer. I offer a service of adding logo into motivational quote images. I have this gig with three different package, 100 images for $5, 200 images for $10 and 350 images for $15.
So after receiving the order of $5 100 images, I delivered it on time. But the buyer gave me 1.4 stars stating “the seller promised 350 images but only delivered 116. then, promised to deliver one style but didn’t."
But I didn’t promise anything nor had a conversation like this or similar. I requested a feedback change but the buyer isn’t responding. I contacted fiverr support and Sean from fiverr support replied that they cannot remove the review. And also mentioned that it would be against policy if I offer the buyer discounts, additional benefit in exchange for feedback change.
Now in this situation what I can possibly do?
Please help me.