Buyer need to Understand! Please Help!

[whiteboard_007]

Hi, I don’t why but this thing is happening me every week, There is clearly written everything in my GIG But still some buyer don’t read and just place the order.

A buyer yesterday ordered my service and he sent me a youtube video link and said he just want exact video with just different backgrounds music but The youtube video link he sent me in requirements is already with a Background music but there is no way I can change that video Background music and I ask him almost 10-20times but he is not responding and don’t even sending me the voiceover(only voiceover without bg music) but Still no response.

And Now I have only 6hrs to deliver the order, because of these types of buyer It’s very hard to maintain the stats. Last time a buyer Ordered my service and asking for voiceover but I don’t offer voiceover as it’s already mentioned in my GIG.

I don’t know what to do, Its keep happening and CS is busy too nowadays.

[muztre]

use requirement feature to stop buyer asking irrelevant order so when they order without sending your important requirement the order status will mark incomplete and you can cancel the order after a week without harm your cancellation ratio or ratings

reference: https://sellers.fiverr.com/en/article/order-status