I am a seller and delivered my gig to my seller as a Word document. The buyer reported to me that they were unable to open the document and he was prompted by Fiverr to upgrade ($10) in order to open the document. I tried sending it as a PDF file instead, but he got the same message.
Has anyone heard of this happening before? I’m hoping it’s just a bug in the system and not an actual issue. Mostly because 1) the limitations of the 1200 characters doesn’t allow me to deliver the gig properly 2) I don’t see a penny of that upgrade and 3) it makes ME look really bad. He thought I was trying to pull a fast one on him. I had to explain that I had no idea why that was happening and that I would contact Fiverr support and figure out what was going on.
Anyone else run into this problem?