I’m working with only my second client, who has ordered 2 gigs from me. She accepted the delivery on the first one on the 1st, and left a review, which I was unaware of until now when she’s just informed me. I have had no notifications about her leaving me a review, and therefore have been unable to leave her a review in return. Does this mean she’s left the review incorrectly? As we’re coming up to the 10-day mark, I’m concerned on missing out on the review (which I wasn’t, because I thought they had 30 days ). The second order was delivered on the 7th, however she didn’t accept/reject the delivery and we continued to chat about whether she was happy with it. She decided she is, and now can’t work out how to accept the delivery.
I think she’s using desktop. I’ve read she can accept through delivery tab, but that sounds like in the app only (the same way sellers have timeline/chat tabs)? Does she need to scroll up to where I initially sent the delivery? Or is it easiest to simply re-deliver the work so she gets the pop-up again? The latter sounds best so there’s no confusion, but would be good to know if there’s a way from doing it on her end since she’s been really happy with my work and wants to order again (yay!).
Also, how do I phrase my response? Since we can’t ask a buyer to leave a review (which I still find silly, but oh well), can I use the word feedback instead? Sounds like she might need to contact customer support on that though… or am I missing something on my end about leaving HER feedback? Just a bit lost! My first order a month ago the buyer left a review straight away, I left a return review, and it all happened straight away without issue!