I don’t know if it’s a bug or a new setting, but in any case, it’s very inconvenient.
It used to work to send custom offers to regular/return customers even when in out-of-office mode, but it doesn’t seem to work anymore.
I’m sure I’m not the only seller who can and wants to often still send custom offers to regulars even though in out of office mode (to prevent people from ordering directly when we’re at or over capacity - by the way, the Writing & Translation category still needs the option to limit gig multiples). There are regulars who want to order timely, to make sure a seller will be able to do their job, even if it involves longer delivery times, at least I do get messages of the “whenever you have the time” kind, or sellers who might not want to take up new buyers during their ooo but are fine taking orders from regulars.
Just now, I had to unpause a gig and deactivate out of office mode, because a buyer couldn’t accept the custom offer I was able to send - if it doesn’t work, it would be better to tell us already when wanting to send a custom offer, by the way, then we wouldn’t have to incommodate the customer needlessly but could deactivate, etc. before the customer tries to accept the offer.
I can’t see a good reason for sellers not being able to send custom offers to their regulars/former customers while in out-of-office mode, since they are also able to message sellers even though they are in out-of-office mode, that doesn’t quite fit.
So, I’m hoping that it’s either a bug that will get fixed, or if a new setting, that it will be rethought.