Fiverr Forum

Buyer Not Attached Required Documents

Hi, can anyone help. Someone placed an order with me 2 weeks ago, they have not attached required documents and have not responded to any messages (of which I have sent several). What should I do? I don’t want to cancel the gig and spoil my 100% completion rate.

2 Likes

You can wait for buyer reply or simply cancel order.
Cancelling Incomplete order after 7 days will not effect your completion rating check article.
https://buyers.fiverr.com/en/article/order-status

1 Like

yes ! after a week has passed from the original incomplete order creation, a seller can cancel without any harm to his or her ratio or rating.

OK thanks, that’s great. I’ll try to contact him again, leave it another week or so, then cancel it. Shame because its a $25 gig. Very strange that he has not uploaded documents.