Buyer not closing the order


#1

Hello!

About 24h ago I did my third order, and the buyer said “thank you” and “its good”, but never closed the order, so I didn’t receive the money.

How could I get the money I earned, if the buyer doesn’t respond to me?


#2

The order will be automatically closed in 3 (or 2, I don’t remember) days after your delivery if your buyers doesn’t close it before that time…


#3

Reply to @mark74:

So that means I will still get the money, right?


#4

Reply to @tomijs: You will get the money, that is correct. The buyer did not leave a review, so your order will automatically be marked as complete on the 3rd day.


#5

Reply to @customrapsongs:

Ok, thank you! :slight_smile:


#6

Reply to @tomijs: yes, you’ll get your money, but you have to wait 14 days after the order get closed (it’s called clearance period).

So if your buyer doesn’t close the order after your delivery, you have to wait up to 17 days (3 days for the order to close, then 14 days for clearance period).