A buyer accepted an offer and an order has been created but it hasn’t started because the buyer hasn’t filled in the requirements. The requirements include a mandatory one to attach the file that the buyer requires work using (ie. a source file), but before the order I have already been given the source files to work with from links in the messages so I don’t really need it in this case (maybe I should make that not a mandatory option?).
The buyer hasn’t responded or been online since creating the order 2 hours ago and the order needs to be delivered on Sunday. The source file is approx 5.2 GB (even though the output file will be much smaller), so it wouldn’t attach if he tried to attach the original file anyway. In messages I suggested attaching a small txt file specifying the name of/link to the source file or something (and I already have the source file). But I won’t be able to deliver the order until the buyer fills in the requirements.
Should I just wait (while doing the order) and hope he completes the requirements (that I already know the details of) by Sunday, the day of delivery?
The other alternative is the “resolve” button and say “buyer is not responding” but that only gives the option “ask buyer to cancel”, but I already have everything needed to do the order (given by links in messages before the order). What do you suggest?