Buyer not responding after delivery


#1

Hey
I am new on fiverr.
My two buyers aren’t responding/replying after I made the delivery.Do i get the payments for those two orders?


#2

They might be offline or the kind that don’t communicate. You will still get the payment if they don’t initialize a cancellation.


#3

Alright thankyou for clearing it out :slight_smile:


#4

Reviews
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Responding and posting a review: Once work is delivered, the buyer has three days to respond and post a review (or 14 days for Gigs with shipping). If no response is provided within the response period, the order will be considered completed.
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#5

Not your problem. If your buyers stopped communicating after delivery, then that’s their problem. They have 72 hours from delivery to contact you, and if they don’t - then Fiverr automatically marks the order as completed and you’re not obligated to do anything else.


#6

Yes, you will get payment!

But if buyer not contact you you not get review(feedback) and that’s important!

But don’t worry, because you will get other sales and they will add you review!
Also it can be because buyer is busy and will contact you soon!! (I hope)

Best wishe


#7

thankyou for your help :slight_smile:


#8

Thankyou it was helpful :slight_smile:


#9

You’re welcome!

Best wishes!


#10

Yes but when they get back and ask for there work and revisions what to do with those guys any idea for that buddy ?

Providing there work is ok but when they start asking for revisions they actually disturb the timespan for other orders and if you don’t do there work they can simply contact fiverr support and can cancell the order.


#11

After the gig is automatically completed (3 days after delivery), you don’t have to do any further revisions as part of that gig.

If they want any revisions done, you could send them a custom offer. They can’t just cancel the order after it’s completed by contacting CS, assuming you completed the order to their specifications.


#12

@offlinehelpers what if everything is according to there provided requirements and they ask for modifications and revisions and i propose another custom offer but they can just give me bad ratings how to solve this issue than ?


#13

Assuming you’ve completed their order to their specifications they should have no reason to give you a bad review.

If they do, then they’re being unfair, so you reply to the feedback in a professional manner, explaining your side, or you take it to CS.

Has this happened to you @zazi_developer ?


#14

Yes it does happen to me and due to fair of getting bad review i did all the revisions they people asked in the chat even some of them pretending that they will contact CS and i don’t want any bad thing on my account as i put quite a lot of effort to build it. But today i saw your comments regarding this and its really helpful i will obviously create strategy for it.


#15

yes. i appreciated it. fiverr CS :telephone_receiver: always protect us from Bad Review.


#16

Will try CS support this time. And will see what happen next.


#17

When they come back after the order has been marked as finished and demand revisions, they have to pay for your time and order a new gig or accept a custom offer to continue the job. You can do free work if you really want to, but speaking for myself - my time is limited and I don’t give it away without compensation.

If you’re worried about a bad review, then I suppose you can compromise, but once you have a few hundred reviews under your belt you can pretty much shrug off the occasional bad review and it won’t affect you at all.


#18

Thanks alot for such useful info you have just removed my confusions. But tell me if the order is marked as completed can they leave the review after the order is marked as completed. It seems like they can not with recent updates.


#19

They have up to 29 days from the date of the order being marked as finished to leave a review, but after they’ve left a review they can’t change it without your permission.