I’m a pretty new seller and so far, my experience with buyers has been mostly fantastic.
However, a couple of weeks ago, I had a message from someone who wanted a 650 word piece from me for the same price that I offer for 500 words. When I gently explained that I would need to charge an extra $5 for the extra words, they demanded that I waive that in the name of it being ‘the first time we’ve worked together’… as if that entitles them to some sort of discount?
Eventually, they agreed to pay the extra $5 and then they insisted they’d want the work done within 24 hours. I charge an extra $5 for this too, so when I told them that, they weren’t happy to say the least but when I refused to budge from it, they very reluctantly agreed and I made up a custom offer for them.
As with all orders before they start, my order page asks for detailed instructions before I can start the gig (obviously). It has been two weeks since the custom offer was made and the buyer hasn’t provided me with any instructions. I sent a reminder a week ago but still nothing. I can see that they’ve been online since then. I’ve been given no info at all, so there is no way I can do this job.
What’s really weird is that the buyer insisted that this work needed to be done within 24 hours… even paying an extra $5 for it… and yet it OBVIOUSLY didn’t need to be done that urgently if I’m still waiting for the info two weeks later…
The order is still just sitting on my dashboard as ‘active’ but cancelling it will affect my ratings, won’t it? What should I do?