Buyer Opened the Dispute

haseebamin4142 · July 1, 2019, 4:46pm

Hi, I have delivered on time and buyer open the dispute (late delivery). We agreed on one hour time and I delivered the complete project within 40 to 45 minutes. I sent the custom offer at 2:11 pm and delivered work at **2:58 pm **. I have made only one mistake which cost me all of this (I sent the project files in conversation after delivering the project) and right after I sent the files buyer filed the dispute. It is my first experience that someone has filed a dispute. Kindly let me know what should I do now.
Thank You.

hanshuber16 · July 1, 2019, 4:51pm

If you had delivered everything that was promised in your custom offer/gig, just refuse the buyer’s cancellation request. To be on the safe side, please contact CS and keep them updated, too.

emrlanka · July 1, 2019, 5:04pm

@hanshuber16 Congratulations to you on July 1st for Anniversaries

hanshuber16 · July 1, 2019, 5:07pm

Thanks!

langahsahiib · July 1, 2019, 5:25pm

hanshuber16

Congratulations to you on July 1st for Anniversaries
I hope and wish you will do more good then of your past

haseebamin4142 · July 1, 2019, 5:32pm

Thanks for your suggestion. I’ve contacted CS to keep them update. Now, should I wait for their reply or decline the buyer cancellation request right now?

hanshuber16 · July 1, 2019, 5:50pm

I have already answered that question.

However, I hope you do realize that it is possible that your buyer might leave a negative review.

haseebamin4142 · July 1, 2019, 6:01pm

Yes, I’m more concerned about review than the earning amount because I’m a new seller don’t want to have a bad review at least at this stage. That’s why I’m a little bit confused what to do.

hanshuber16 · July 1, 2019, 6:42pm

It’s entirely up to you. If you think that you are better off refunding the order and not earning anything from this order, you can decide to accept the buyer’s cancellation request.

Please don’t forget to go to the buyer’s profile and block them if you don’t want them purchasing from you again. This will stop them from placing another order with you.

Also remember, it is not a very realistic long-term solution. What if you get another buyer who takes advantage of the fact that you would rather refund the order than receive a negative review? For how long are you going to keep giving away free work to buyers who take advantage of you? It is not a viable solution.

haseebamin4142 · July 1, 2019, 6:42pm

Thanks a lot for helping me out. One last thing, when I click your avatar your seller profile link is showing there along with your country location. How to enable that feature?

misscrystal · July 1, 2019, 6:58pm

If you are concerned as you said about a bad review then cancel it. No reason to contact CS as far as I can tell from what you said. Use the resolution button.

hanshuber16 · July 1, 2019, 7:02pm

Agreed. I only offered that suggestion initially when I thought he didn’t want to cancel the order.

haseebamin4142 · July 1, 2019, 7:19pm

But I’ve already submitted my request to CS.

acdesignstudio · July 1, 2019, 9:06pm

When I am messaging with a client through my Inbox, and we decide to open an order, before I send the offer I tell the buyer that when they accept it I will be communicating with him in the Order Window and no longer via the Inbox.

This is not only to instruct the buyer but to remind myself as well.

When we are communicating in the Order Window and the buyer forgets and sends a msg to my Inbox, I go there and say “I am answering your question in the Order Window.”

Start in the Order Window, keep it in the Order Window, direct the conversation back to the Order Window. That way when you have disputes, it will be easier for customer service to help you. It will also help you to not forget and submit work through your Inbox.

Good luck!
Sandi