Hey guys, just wanting to ask a quick question regarding a situation. I do voiceovers by the way, before you read below.
I had made an offer to a buyer through “buyer requests” a few days back, and last night I noticed that he/she had placed an order (accepting this order) for the price I had offered for the exact script uploaded in these requests.
BUT the buyer had provided 2 scripts, almost the same length in the offer I made for him, meaning the wordcount was almost doubled. I had offered to make a modification to the order price, in order to do both scripts within the same timeframe (1 day), but that it would be an extra $5 for the second script as it was not mentioned by the buyer when I made this offer, so it was not what we had agreed on.
I tried to contact him or her about this more than once, but there was no reply. So I had said that if there is no reply or no acceptance to my modification, I will deliver the 1st script for the price offered initially as agreed from the start.
I have just delivered this work and within minutes, without any message, the buyer opens a dispute wanting to cancel the order and saying the quality of the work is poor (which it isn’t). I know obviously each seller would not describe their work as poor, but I am an honest seller on Fiverr and I have spent hours recording & editing any breaths / whitenoise making the voiceover professional and of high quality as I do with each piece I deliver.
My question is… what would you do as the seller? I have an option of ‘declining’ or ‘accepting’ this dispute… but I’ve never come across any of this so I’m a bit unsure what it does or means. I feel I’m personally in the right in this case, and that it might just be a false claim to either use the work I’ve delivered for free or to get back at me for not delivering both of the scripts for cheap as it wasn’t what we agreed on.
Let me know your thoughts & experiences with things like this please as I’m new to it and I’m unsure as to what to do. I’ve tried to message and ask what they feel is the problem, but again, no reply.