Fiverr Community Forum

Buyer Order By Mistake

Buyer Order By Mistake
What should now …

thank you!

You need to contact customer support and explain that the buyer bought your gig in error, and that you need customer support to cancel the order without it affecting your completion stat.

www.fiverr.com/support/seller

You or your buyer could also cancel the order, but doing it this way will hit your completion rate stat.

3 Likes

:point_up_2: Everything he said. Wait for CS to work their magic, do not instruct the client to cancel the order.

1 Like

thanks

i already contact fiverr support but they still not reply me…
i have 1 day it will be auto cancel

thanks

i already contact fiverr support but they still not reply me…

According to other people on the forums, it is taking customer support about 10 days to respond to requests. I’m sure they will sort the problem for you eventually.

1 Like

if they quick respond it will be great for me

thanks again

In addition to what you’ve been told, don’t deliver any empty work. Fiverr will give you a warning.

1 Like

thanks

no i did not…