So I got a new order placed, which consider that I only have 2 completed orders so far, should be a good thing. The problem is that the buyer ask for a lot (which make me suspect they didn’t fully read the gig description).
The buyer order the Standard package, but they want more than what this package offer, and they want it extra fast. (and I only have the express delivery option in my Premium package)
I’m not really sure if I should just suck it up and it anyway, as I have only 2 reviews, and at the moment I feel like feedback is more important than money for new sellers like myself. I’m capable of completing the job, but I will massive undersell myself in that case.
I also thought about trying to explain the situation to the buyer, and maybe offer an extra on the order itself. But I’m not quite sure how to explain it in a polite and respectable way, as I don’t want to risk any cancellation, or a negative feedback.
Another option would be to just cancel it, which I don’t want to do, or try to contact CS (not sure what they can do in the case, within the time frame of the buyer).
Standard package- $10
Premium- $30 (express delivery- $30)