Fiverr Forum

Buyer ordered by mistake!


#1

Hi, I’m working as an android developer. A buyer just now ordered my gig and my requirement question is "I need from every buyer to clarify requirements.
Provide app design resources like logo, Images, background. "

I think that’s clear right? He replied with with just “okey” and started the order. After just a minute from that. He sent a message saying that he ordered by mistake because he is new to Fiverr and he made a dispute to cancel the order!

My question how can someone go with these all steps by mistake!!!

If I cancelled my order. I’ll surly lose my level 2 seller which I just finally got it back last month after a big effort.

I sent him a message “What did you want to order?” But he disappeared.

What should I do. I’m very angry. I don’t want the payment I just want to not lose the level 2 badge again.


#2

Help please…


#3

The only thing I could suggest is to contact Customer Support. Wish you the best of luck!


#4

Hi there

You have to contact customer support so they help you with this issue.

Thanks


#5

Though it seems very frustrating, but this is new experience for you in new situation. I am also abandoned from being level one seller for 2 order cancellations with mutual disputes from both ends, and this is where I am. Looking forward to gain some orders and upgrade the current situation. :sunny: :sunny:

Ups and downs [:slightly_smiling_face: | :frowning_face:] happens in everyone’s life, whether it is your fault or others. No one can prevent it.


#6

Yes, You are right! Thank you.


#7

Solved!!

Thank you all for your suggestions. Buyer contacted customer support and they cancelled the order without causing me any damage. I didn’t expect that at all.


#8

Nice one. I like that.
Wishing you success all the way.


#9

when CS will see that. buyer has been agreed to cancel this order then order will be cancelled automatically by CS. mistake happens sometime.


#10

Nice ! you took appropriate step