Fiverr Community Forum

Buyer ordered my gig then says she doesn't want it, won't accept cancellation?

A buyer ordered my gig. I sent her an introductory message. She then sent a message she changed her mind and I can keep the money.

I have been sending her messages to cancel the order but she will not respond.

What happens if she never accepts the cancellation and it cancels automatically?

Or should I go ahead and send her what she ordered?

Well since she said that you can keep the money, why not just send her what she ordered anyway. You’ll simply be returning the nice gesture. You’ll need to abort cancellation to get your money mind you.