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Buyer ordered without discussing the work with me

Hope everybody is doing well,
I received two orders today, but the buyer placed the order without any consultation with me at the time of order, my order requisition states that the order must be discussed before ordering. Otherwise, the order will be canceled. However, I have massaged the order page to the buyer but have not received any reply. Now if I cancel the order, my Order Completion rating will be down, and my profile will be down, my gig is now on the first page. How can I cancel and how to cancel my Order Completion rating will be 100%. Looking forward to the opinion of experts. Thanks

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He did not type anything in all of the mandatory requirements? Then ask CS to cancel.

They do not have to contact you, you need to set requirements so all is provided to start order. If he lies in requirements Fiverr will protect you.

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